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Shipping Fees

• *Shipping fees below apply to delivery in the U.S. 48 continental states only.
• We base our shipping fees on the merchandise dollar value of your order.
• Our fees apply to UPS Ground Delivery in the Continental United States.
• Online orders received after 6 PM EST will usually be processed the next business day. Transit times will normally take anywhere from 2-7 business days depending on your location in the 48 contiguous United States. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out.
• We do also offer Fed Ex expedited shipping at a nominal charge. This service ensures that your packages arrive much quicker than regular UPS ground service. As we are located on the West Coast in Southern California, packages shipped via UPS ground will normally take about 2-5 business days depending on your location. If you live on the East Coast transit times are normally around 5-7 business days. Unfortunately UPS does not deliver on weekends.
• UPS Ground does not deliver on weekends and holidays. UPS does not ship to PO Boxes or Military APO/FPO addresses. Please provide us with a valid home or business address.
• Heavy Shipping Fees apply to some heavier items including some aquariums, chillers, and substrates. These prices will be included with the cost along with the regular shipping fee.
• International Orders - will require the use of PayPal for payment. Inquire by contacting us prior to ordering, for shipping rates to your country. U.S. shipping promos do not apply to international orders.
• If you have any questions regarding your shipping charges, don't hesitate to contact us.
  

Note: Ground service delivers to the U.S. 48 continental states only.

• Fees include shipping, packaging, handling, and processing.
• Additional charges may apply for orders with size or weight exceptions, such as: Aquariums, Chillers and Substrates.
• No minimum order for U.S. ($200 Minimum Order Amount May Apply on certain Approved Foreign Orders).

Special Shipping Promotions

Sometimes we will offer Special Free Shipping Promotions to our customers who have signed up for our email newsletter. These promotions will apply only to orders shipped within the lower continental US. Items marked as *Heavy Item* have an additional shipping fee added to their price, these fees are not covered within these promotions.

Order Processing Time

If your item (or items) is in stock, we or the manufacturer will ship your products within 24 to 48 hours of receiving your order. Your delivery will take place between 2-7 business days depending on the delivery location.

Shipping Partners

We mainly use (UPS) United Parcel Service for the bulk of our shipping needs. We may occasionally use FedEx Services.
Note: Holiday Delivery Schedule Applies for both carriers.

• To track your order with United Parcel Service visit www.ups.com
• To track your order with FedEx visit www.fedex.com

Heavy Items

Heavy items do not fall into our regular shipping fee schedule; additional shipping charges will apply. Shipping charges for heavy weight items will be calculated at time of check out.

Out of Stock Items

Although we stock a high level of inventory, we do run out of stock on products from time to time. Sometimes an item is in high demand; sometimes the manufacturer is simply delayed in shipping the product.

We will not hold your order due to an out of stock item.

If an item over $10.00 is out of stock...we will fulfill the rest of your order. The out-of-stock item will be placed on backorder to be shipped at a later date. For an estimated delivery date for the back-ordered item, please inquire.

If an item under $10.00 is out of stock...it will be cancelled from your order. This will be indicated on the packing slip that is included with your delivery, and we'll adjust your shipping charges to account for the cancelled item. If you are still interested in the item or product, please include it in the next order you place with us.

Holiday Deliveries

Below is a list of Days our shipping partner UPS will be closed and no package delivery or shipping will occur.

Memorial Day - May 25, 2009
Independence Day - July 04, 2009
Labor Day - September 07, 2009
Thanksgiving Day - November 26, 2009
Day After Thanksgiving - November 27, 2009
Christmas Day - December 25, 2009
New Year's Eve - December 31, 2009
New Year's Day - January 1, 2010

Ground Shipping Map United States

UPS, THE UPS SHIELD TRADEMARK, THE UPS READY MARK, THE UPS ONLINE TOOLS MARK AND THE COLOR BROWN ARE TRADEMARKS OF UNITED PARCEL SERVICE AMERICA, INC. ALL RIGHTS RESERVED.

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