Aquarium Supplies, Saltwater Accessories, Marine, Reef, Orange County Orange County Aquarium Supplies

Returns Policy

We are staffed with extremely knowledgeable reef hobbyists who are well-trained in all the products we carry. Our #1 goal is to provide you with quality fish tank supplies, at good prices, with great service. In an effort to help keep prices low, we ask that if you have any questions or are unsure about an item before ordering, please email us first at support or customercare@ocreef.com to help you get the right product the first time. We guarantee that all products we sell will work out-of-the-box, in the rare case should a product not work, we must be notified within the first week after the product has been received.

As part of our no-risk customer guarantee, you may return your unopened/unused, in new condition merchandise at any time within 90 days for a full merchandise refund, less shipping. It's part of our no-risk customer guarantee. We'll never charge you a restocking fee. If the supplier's original packaging and seal is still intact, you may ship the product back to us within 90 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges).

Insured return shipping to us is at your own expense, the original shipping charges will not be refunded. If a returned product is damaged in transit back to OCReef.com, we cannot provide a refund for the returned products. The customer is responsible for placing an insurance claim with the shipper. We will hold on to the damaged product for one month. We do not take returns on lamps under any circumstances.

NOTE: All products we sell are guaranteed by the manufacturer for defects. The Rio and Seio products are guaranteed for 180 days, and all light and uv sterilizer bulbs, are warranted by the manufacturer for defects for 90 days. Please contact the manufacturer directly for warranty service. The Manufacturer Contact Information page has the contact info for all the manufacturers.

NOTE: Live Goods including: corals, and copepods will be issued a store credit, less shipping, if died while in transit only. We do not take returns on Corals, Copepods, Mangroves, Chaeto Macro Algae, Ulva Sea Lettuce, and Hermit Crab Shells under any circumstances.

NOTE: In the event should you have to ship a warranted light back to us for repair or replacement, we do not cover the shipping costs.

OCREEF LED LIGHT FIXTURE's DEFECT WARRANTY: Limited 12-month non-transferable warranty. Warranty voided if opened, damaged, tampered, or submerged in water. Buyer will be responsible for all shipping costs. Defective light fixtures do not hold a monetary trade value, and cannot be traded for a newer model, or for the trade of other aquarium products. A defective light is only repaired or replaced, once deemed defective by our manufacturing facility technician supervisor.

BACK-UP EMERGENCY EQUIPMENT: We recommend to all saltwater reef aquarium hobbyists to keep an emergency back-up light fixture, to use, in the event should your light need to be sent to us for repair. We are not responsible for your live stock while your light is being repaired or replaced.

NOTE: Foreign and International customers are responsible for making sure they are using the correct voltage on all electrical products. Often times an adaptor will allow you to covert voltage, and an adaptor plug tip will convert the power cord prongs. You will need to make sure the voltage is converted properly for your country, and for the specified product. All products sold from us come with a U.S.A plug and voltage allowances.

Returns: Please carefully follow the directions below:

Returns must ...

• Include a Return Authorization notice, issued by OCReef Customer Care;
• Be unused;
• Be in its original package;
• Include all parts, warranty and registration cards, instructions, special packaging, etc.;
• Packaged with protective packing materials. (We are not responsible for packages that arrive damaged due to mishandling or incorrect packaging. Please insure shipments.)

NOTICE:
Shipping charges are non-refundable. Once returned items have been received by OCReef Aquatics, in accordance with the above directions, store credit or replacements will be processed.

Damaged Merchandise

In the unlikely event that your shipment arrives damaged, contact us within 24 hours of delivery. Along with filing a damage claim, a photo picture of the damaged item will be required.

To immediately expedite the claims process, email pictures of damaged items to support. We will do everything we can to get a replacement sent out as soon as possible. Note: you will need to be logged into your account to access the image upload form, to send us a photo picture.

Restocking Fees - We'll never charge you a restocking fee like our competitors!

Our competitors may charge you up to a 25% restocking fee on certain items, including:

• Select protein skimmers, sump filters and refugiums
• CPR Aquatics: Refugiums, CPR Wet/Dry Filters, and Cyclone Bio Filters
• Precision Marine: Sumps, Bio Filters, Refugiums, and XL Protein Skimmers
• ADHI: Sumps, Bio Filters, and Refugiums
• All light fixtures

After a filed damage claim:

The carrier may choose to pick up both the damaged item(s) and packaging material for inspection. Therefore, please save these items for 14 business days from the date you report the damage to us.

Defective Merchandise

The manufacturers require that you deal with them directly. We will work with you to insure that your defective item(s) is replaced/repaired as quickly as possible.

Cancellation of Order

You may cancel standard orders without penalty, prior to shipping. However, a Cancellation Fee may apply to special orders, custom equipment, background and tubing sold per foot.

Failed Delivery

Always double-check your shipping address and information entered in the form fields of the check-out page for accuracy, before finalizing an order. If the package cannot be delivered as scheduled, a re-delivery attempt will be made. If the re-delivery fails again, and the package is returned to OCReef Aquatics, you will be responsible for an additional shipping fee, to re-ship your order.