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Our Customer Service Pledge to You

Orange County Reef Aquatics is committed to consistently delivering superior online customer service that meets the needs of hobbyists and others, with unsurpassed professionalism, politeness and promptness.

As we grow as a company, it has become more and more important to explicitly define the Ocreef core values from which we develop our culture, our brand, and our business strategies. These are the seven core values of our customer service pledge that we live by:

Our Customer S.E.R.V.I.C.E. Pledge

Selfless: We will always put customers first. This will be demonstrated by making their shopping experience pleasant and efficient; immediately attending to all online customer requests; and in our conduct, conversation, and results.

Ethical: We will act with integrity and a sense of duty and obligation to our customers, with accountability for all our actions.

Respectful: We will treat our customers as we wish to be treated, and ensure that every interaction is conducted in a pleasant and professional manner.

Versatile: We will be resourceful and capable of recommending a variety of quality products and resources for all your aquatic needs, whether it's a new tank set up or regular maintenance chores.

Innovative: We will identify ways to continuously improve our processes and policies to meet the ever-changing needs of technology, the community and our customers. We will welcome customer feedback and product reviews, as a means to improve the services we provide.

Communication: We will actively listen to our customers and respond in a timely, clear and concise manner. We will communicate through our available online resources, providing accurate information in a manner that is easy to understand.

Encouraging: We will support community growth, creativity and teamwork to promote and give back to our exciting ever-growing hobby.

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